Customer Care Specialist

Full-Time | Onsite | Webster, TX

The Bio Dude is hiring a Customer Care Specialist to support our retail customers, maintain inventory accuracy, and help deliver an exceptional in-store and remote customer experience. This role is ideal for someone who enjoys helping people, staying organized, and working in a fast-paced environment—especially if you have an interest in reptiles and amphibians.

What You’ll Do

• Provide friendly, knowledgeable customer service in-store, by phone, and via email
• Assist customers with product selection and reptile/amphibian care guidance
• Accurately process sales transactions, returns, and exchanges
• Maintain inventory accuracy, restock shelves, and keep the store clean and organized
• Track customer interactions and ensure timely follow-up and issue resolution
• Assist with inventory tracking, loss prevention, and operational reporting
• Support marketing initiatives, promotions, and in-store events
• Stay current on product updates and reptile care best practices
• Follow OSHA safety standards and company policies
• Participate in ongoing training and development
• Opportunity to assist with trade shows and special events

Tools & Systems You’ll Use

• Shopify, SKULabs, Front, Nextiva
• Slack, Google Workspace, Microsoft Office
• Inventory kiosks and POS systems
• Social media and basic website support tools

Schedule

• Full-time, 40 hours per week
• Shifts:
  • Alternating Saturdays: 9:00 AM – 6:15 PM
  • 9:00 AM – 5:15 PM or 10:00 AM – 6:15 PM (Monday–Friday)
• Unpaid meal breaks included
• No overtime without management approval

Qualifications

• High school diploma or equivalent (required)
• Prior retail or customer service experience preferred
• Strong communication and problem-solving skills
• Ability to multitask and stay organized
• Comfortable working independently and as part of a team
• Professional demeanor and positive attitude

Physical Requirements

• Ability to lift and carry up to 40 lbs
• Frequent standing, walking, bending, and kneeling
• Ability to safely handle reptiles and amphibians as needed

Benefits

Benefits begin after your first anniversary and include:

• 401(k)
• Paid Time Off (PTO)
• Holiday Pay
• Health & Dental Insurance
• Life Insurance

Why The Bio Dude?

We’re passionate about raising the standard for reptile care—and we want team members who care just as much about customers, accuracy, and teamwork. If you’re looking for a stable role with growth potential in a niche industry, this is your lane.